CORE360 for Billing Services
Billers and Billing Services Providers are facing ever-changing business and operational challenges. The competitive landscape, pressures to reduce operational costs and reduced profit margin on traditional print and mail services are all having a significant impact on profitability. Consumer and business desires to receive bills and invoices and pay them electronically continue to change the traditional business model.
As the electronic channels consumers and businesses use in their day-to-day lives expands, they expect more information via more delivery channels than ever before. No longer is it sufficient just to present a bill or invoice via mail or the web. Customers also expect proactive alerts and notices via email and wireless devices to confirm payments and otherwise keep them informed. Businesses also want to use any form of customer correspondence as a means to build customer loyalty, cross-sell additional products and services and reduce calls to the call center.
CORE360 is a secure correspondence portal that enables Billers and Billing Services Providers to offer their customers a full suite of electronic billing, correspondence and payment services including:
- Secure web-presentment of bills, invoices and other correspondence and information
- Bill and document availability alert and notifications
- Secure delivery of bills, invoices and other correspondence via email
- Billing and payment alerts and notifications
- Electronic payment initiation
- Public Relations (PR), marketing and advertising within all forms of correspondence
With CORE360 as their foundation for consumer and business electronic billing and payment services, Billers and Billing Service Providers are able to differentiate their services, increase customer convenience, improve customer satisfaction, reduce receivable days-outstanding, reduce calls to the call center, and provide high-value profitable services to their clients.
For many industries, billing and payment can be a highly regulated activity that is impacted by privacy concerns, identity theft and legal implications and payment regulations. CORE360 provides multiple levels of security, privacy and regulatory features to ensure all aspects of billing, notification, correspondence and payment compliance is met.
CORE360 for Billing Services also provides industry compliant payment initiation capabilities that include:
- ACH, credit card, debit card and other local, regional, national and international payment types
- Automatic recurring payment initiation
- Automatic recurring payments under threshold
- Customer directed payment from within the bill
CORE360 easily integrates with any existing payment clearing service or entity including remittance processors, merchant banks, electronic lockbox services, card processors, etc. Billers and Billing Service Providers can leverage the services of their existing payment clearing processor or processor(s) to minimize the impact on their traditional billing and account receivables systems. CORE360 is based on industry standards, enabling Billers and Billing Service Providers to maximize the investments that they already have in their IT environments.
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