CORE360 for Cross-Industry Solutions
Today, more and more businesses and customers are using the Internet, e-mail, wireless devices and other forms of communication to share or get information. Many companies today offer their customers some form of customer self-service to view and access information on products, services, customer account information, or customer service.
The benefits received from secure electronic correspondence services - reducing costs, improving customer service and enhancing customer loyalty - make a convincing argument for implementing a commerce-grade solution.
However, a vast majority of businesses today are engaged in static customer communications or provide limited functional interaction with their customers. Furthermore, growing concerns over security and information privacy are countering efforts by businesses to move customers away from paper-based communication and processes to more cost-effective online services.
In order to take advantage of the shift toward electronic correspondence, companies need a comprehensive enterprise correspondence portal to launch and conduct effective and secure electronic business and customer correspondence services quickly and cost effectively.
CORE360 is a secure correspondence portal that enables businesses to securely communicate with their clients through multiple channels. From a single, integrated solution, businesses can choose to accomplish one or all of the following:
- Render correspondence from raw data into multiple formats
- Archive legally immutable copies of correspondence
- Present correspondence securely via the Web
- Deliver correspondence to multiple external channels
- Track presentment and delivery of correspondence
- Automatically handle presentment and delivery exceptions
- Manage paper suppression and payment consent
- Use correspondence as a means to cost-effectively market and advertise
- Enable secure two-way communication between clients and employees
- Comply with industry and privacy regulations
- Initiate payment transactions for bills and invoices
Benefits CORE360 provides businesses
CORE360 enables businesses to reduce operational costs through suppression of print and mail, and reduce fraud investigation costs by allowing clients to monitor card and account activity through two-way, event- and transaction-driven alerts and notices.
CORE360 improves customer service, satisfaction and retention by allowing clients to access information they want, delivered when and how they want to receive it.
With CORE360, businesses can gain new revenue streams with greater profit margins over traditional print and mail services. CORE360 also enables businesses to offer fee-based services such as electronic bill presentment and payment, high-value alerts and notifications.
Advantages businesses receive from CORE360
Solution Breadth
CORE360 offers businesses a single solution with an extensive list of capabilities. Based on business needs, organizations can implement the full product suite or integrate specific components needed to complement existing technologies such as electronic content management (ECM) and business process management (BPM) systems, rendering capabilities or Web portals.
Compliance
CORE360 renders, captures and digitally signs correspondence as it is first processed by the solution, producing a legally immutable copy of all electronic correspondence. This approach is unique to CORE360.
Multi-Channel Access and Delivery
The sensitivity of the correspondence often dictates whether an organization provides its customers with access to a secure Web server, delivers secure e-mails, or delivers alerts and notices that pull users to a secure Web server for more information. CORE360 offers businesses a variety of access and delivery options.
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