CORE360 for Merchant Processing
Merchant processing is an information and paper intensive business. Whether it's acquiring new merchant portfolios, boarding new merchants, or just normal day-to-day operations, processors , ISOs (independent sales organizations) and merchants are continually corresponding with - agreements, alerts, notifications, monthly statements, reports, disputes, exception handling, etc.
With increased competition and competitive price pressures merchant processors are constantly challenged to reduce operational costs, differentiate them selves in the marketplace, and develop new ways to generate revenue, all while meeting industry regulations and compliancy.
No longer is it sufficient to just present information via the web. ISOs and Merchants also expect proactive alerts and notifications via e-mail and/or wireless devices to keep them informed. Processors also want to use varied forms of correspondence to build loyalty, cross-sell additional products and services, and reduce calls to the call center. With CORE360 processors can offer all these service to their clients.
CORE360 is a secure correspondence portal, enabling Processors to deliver critical account and transaction information via multiple distribution channels, when and how their clients want it. Processors can reduce their daily operational cost through the suppression of print and mail, and satisfy their client needs for gaining access to their account and transaction information by enabling customer self-service correspondence.
With CORE360 processors can provide their customers a secure correspondence portal through which they access and interact with a wide variety of correspondence that includes:
- End-of-day settlement reports
- Exception handling
- Billing statements
- Disputes
- Risk notifications
- Other high-value information
By its nature, merchant processing is a highly regulated industry when it comes to security, privacy, legal considerations, audit requirements, and information protection. CORE360 provides multiple levels of security, privacy and regulatory features to ensure all aspects of statements, alerts, notifications, correspondence and payment compliance is met.
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