CORE360 for Retail Banking
Retail Banks around the globe are facing similar business and operational challenges. Customer satisfaction and retention, customer acquisition, competitive pressure to rapidly deliver new products and services to market, channel integration, customer service cost efficiency, and regulatory compliance. These challenges are driving organizations towards automation and customer self-service to help close the gaps in customer correspondence.
While Retail Banks strive to correspond consistently across branches, deploying banking portals and online banking services, many are recognizing that an effective enterprise correspondence portal can provide a significant opportunity for cost savings and increased profitability.
CORE360 is a secure correspondence portal that increases the value of the consumer banking products and services already offered by the bank. It provides customers a single point of access through multiple banking channels where they can interact with a wide variety of correspondence from any bank department that includes:
- Statements
- Proactive alerts and notices
- Electronic documents (e.g. overdraft notices, regulatory letters)
- Ad-hoc two-way communication between customers and bank personnel
This enables them to provide their customers with competitive and convenient services, reduce operating costs by suppressing paper and mail, reduce calls to the call center, increase fraud investigation productivity and use all forms of communication to market and advertise, building customer loyalty and increasing cross-sales.
With CORE360 as their foundation for electronic correspondence, Retail Banks are able to securely present all kinds of sensitive and non-sensitive material, make use of email and wireless messaging for alerts and notices, email documents and information directly to clients and make use of other electronic delivery channels. Utilizing CORE360, Retail Banks can offer services that span multiple products and retail banking silos including:
- Deposit accounts
- Loans
- Mortgages
- Credit Cards
- Brokerage
- Wealth Management
- Online banking and others
CORE360 offers a robust set of features needed for regulatory compliance, paper suppression, privacy, and legal immutability of correspondence.
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